MICROSOFT PULLS SOFTWARE UPDATE BECAUSE OF INTERNET GLITCHES
Associated Press -- May 27 2003
WASHINGTON - Microsoft Corp. (Chart) withdrew a security improvement for
its flagship Windows XP software after it crippled Internet connections
for some of the 600,000 users who installed it.
Microsoft officials said Tuesday the update - which had been available
as an option since Friday on its ``Windows Update'' Web site -
apparently was incompatible with popular security software from other
companies, such as Symantec Corp.
Microsoft said Internet connections failed immediately for an
unspecified number of more than 600,000 computers using Windows XP who
downloaded and installed the update. Consumers could reconnect only by
removing the update, which promised to improve reliability for types of
secure Internet connections commonly used by corporations.
The glitch occurs amid a debate in Washington among *security
experts whether the technology industry should test the reliability and
security of such updates more aggressively. Hackers can easily attack
government systems where updates aren't installed routinely, but some
experts install them only reluctantly because of worries about
unintended consequences of some updates.