Steven Gavette writes:
>>> Jim Frost writes:
>>>>> Jim Frost writes:
>>>>>> Perhaps more surprising was
>>>>>> that the product was offered without any after-sale support
>>>>>> whatsoever. I've never seen IBM do that before.
>>>>> And you didn't see it this time either. Soyring clearly stated that
>>>>> the product would be supported. To refresh your failing memory:
>>>>> =====================================================================
>>>>> Newsgroups: comp.os.os2.advocacy
>>>>> Subject: Re: IBM Supports OS/2 for PPC, Warp for PC now the focus
>>>>> Date: 26 Jan 1996 23:02:33 GMT
>>>>> [...] We will continue to sell, service and
>>>>> support OS/2 Warp for the PowerPC. [...]
>>>> Given that IBM no longer sells, services, or supports OS/2 Warp for
>>>> the PowerPC, I would have to say that Soyring was optimistic at best.
>>> They didn't really support OS/2PPC when it was still "available". I called
>>> IBM sales (last January) to get some info on it, and was told it was being
>>> sold "as-is", with NO SUPPORT. The only way they would support the product
>>> was if you bought it preinstalled on one of 2 specific machines.
>> You managed to contradict yourself in the span of three sentences.
> No, I didn't.
Yes you did. You said they didn't support it, then turned around and
said they did.
Quote:> The OS was unsupported as a standalone product.
The OS doesn't even work as a standalone product; it needs to be installed
on some hardware to run.
Quote:> The only way they would support it
Hence it was supported, despite your claim.
Quote:> was if it was purchased PREINSTALLED on one of two
> machines, and specific versions of those. Purchasing the product by itself
> there was no support, even on the "supported" platforms.
Purchasing the product by itself doesn't require any support.
Quote:>>> So they were actually supporting the machine, not the specifically the OS.
>> I see, you're trying to rationalize the OS/2 PPC support by saying it was
>> really for the hardware, not the software. Typical wriggling and squirming.
> I'm not rationalizing anything.
You're trying to rationalize the fact that it was supported, which
contradicts your claim to the contrary.
Quote:> The fact is that they supported a package,
Hence it was supported.
Quote:> not specifically an OS.
An OS needs some hardware to run, Steven.
Quote:> As I said, even if you used the OS on a "supported"
> platform, the OS was unsupported if not preinstalled.
Evidence, please.
Quote:> If the only way to get support for the OS is buying a specific machine
> from a single vendor, with the software already on it, in my opinion
> the support is for the platform or package, not specifically the OS.
Your opinion is irrelevant. OS/2 PPC was supported.
Quote:>>> And then of course a few weeks later they discontinued the only 2 machines
>>> it was available on.
>> Irrelevant; ongoing support doesn't require a current product offering, and
>> that was hardware, not software.
> But you couldn't get software support without buying the hardware with the
> software already on it.
You're being redundant, Steve. See above.
Quote:> OS2 PPC as a standalone product was completely unsupported. Period.
Standalone OSes don't need support, because they don't run. Period.
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