Very Computer

i made a big mistake hosting with webhosting.com

they do not respond to support and don't know what they are doing. i've
tried everything with them. i havn't heard anything from them in over a
week (they claim 48 hour response). i've even escalated to the
president, three times, and still heard nothing. their 'live support'
feature is a fraud. it is NEVER staffed.

stay away from webhosting.com

i'd love to hear from others with similar experience. they've cost me a
lot of time and money and i intend to get it back.

Sent via Deja.com http://www.deja.com/
Share what you know. Learn what you don't.

Think their support is bad, try their billing department!

The only way I got a response from that company was to cc: my rant on the

company or some such thing. He quickly responded that he wanted to have a
"pro-active discussion", but I had already left them. Let him know you've
taken your gripes public and you may get a response.

My favorite dealing with them: After being informed that they required 30
days notification before cancelling service, and that the notification had
to be a hardcopy (not email), I sent their accounting dept. an email asking
"I did fax a hardcopy notice of my cancelation of service. Please let me
know if you did or did not receive that request."  *Five* days later I got a
one word response: "Yes". It wasn't a yes/no question! Oh well, I cancelled
the credit card they were billing to and moved on.

Ed Callahan

Quote:> i made a big mistake hosting with webhosting.com

> they do not respond to support and don't know what they are doing. i've
> tried everything with them. i havn't heard anything from them in over a
> week (they claim 48 hour response). i've even escalated to the
> president, three times, and still heard nothing. their 'live support'
> feature is a fraud. it is NEVER staffed.

> stay away from webhosting.com

> i'd love to hear from others with similar experience. they've cost me a
> lot of time and money and i intend to get it back.

> Sent via Deja.com http://www.deja.com/
> Share what you know. Learn what you don't.

I agree.  I made the mistake of putting about 5 websites on their NT
and Unix packages and have had nothing but problems.  I am so sick of
them it is not even funny.  In my opinion, they are the worst
webhosting company around.

webhosting.com got me so frustrated with their lame support, that I
went and bought a $3000 rack mount server and pay $500/mo for dedicated
access with above.net.  I think webhosting.com should take a lesson
from above.net, they are top notch all the way.

Sent via Deja.com http://www.deja.com/
Before you buy.

I had a terrible experience with them as well.

No answers to support, etc etc..

The worst was when I wanted my money back - they delayed the entire
process so I wasn't "eligible" anymore for the money back guarantee.

God thing my bank saw my point of view, and I promptly got a partial
refund.

Yes partial ... It took me another month to get the remaining amount
of my money back.

Webhosting.com - terrible company with a very good domain name.

Anyway, now I'm with vservers.com - low cost, great service, and get
this:

average response time of tech support: 15 minutes (even at 2AM).

I'm sticking with them until I have to colo

My recent experiences with webhosting.com led me
to search deja.com for some opinions. I wish I
had looked before signing up with them!

Just a week after signing up with them I too have
also concluded webhosting.com is awful, if not
unethical. They sent us an introductory letter
with a user name/password a week ago and it still
doesn't work. After being put on hold for a total
of 4 hours or so we got through to a human
twice.  They can't do anything - they can't even
set an account password.  After asking for your
email address they then ask you to FAX !! your
problem on your letterhead to some number.

There are a couple of sites ranking web sites -
like tophosts.com which represents itself as
independent - that put webhosting.com at the top
of their list.  Are they part of a scam to get
customers for webhosting.com?   And is
webhosting.com located in Canada so that it can
more easily rip off US customers?

I plan to cancel ASAP.

Sent via Deja.com http://www.deja.com/
Before you buy.

Webhosting is horrible. I tried them once for about ten minutes
literally. As soon as my account was active, I noticed that i could not
CHMOD files in my virtual FTP directory. The tech support told me it was
because my FTP client did not support it. When I told them that I was
using command line FTP to issue the CHMOD command, they still didn't get
it. So I offered to email them a log of the session where the server
responded with the "Not Allowed". They responded to the mail with, "your
FTP client doesn't support CHMOD". Arrrrrgggghhhhhh!!!