Federal Express, with
its package-tracking system. For a
relatively modest cost you can build captivating systems, allowing savings
of tens of
millions of dollars and providing a new channel for companies to reach
customers. Companies can provide better customer service at lower cost,
which will allow them not only to save but also to make money.
My business experience has been that people have spent tens of millions of
dollars building very tightly integrated proprietary network systems within
businesses that weren't as scalable as they should be and that weren't
transportable across the business perimeter to a customer because you
couldn't tell what equipment the customer had. With AppFoundry you can
distribute serious applications both throughout a business and to
partners, vendors, and customers outside the firewall, allowing you to
better serve customers, streamline internal partner and customer
communications, capture unstructured company and customer knowledge, and
increase efficiency. The applications can be developed, deployed, and used
easily, inexpensively, and quickly, and they leverage a company's current
investment in technology without having to go through major new
investments.
From the first days I began selling applications 31 years ago, I've always
had a fascination and an interest in how to solve business problems
using these wonderful computer tools. What seems so profound to me is that
we discovered this Internet software could also be used to create these
marvelous business solutions. Quite frankly, a lot of people had not
thought about using this technology that way, but the idea was just lying
there right in front of everybody. When Netscape began to capture some
markets with this idea it was exhilarating. We're solving real business problems
in which communications needed a boost of Internet open standards,
hypertext, and rich multimedia content in implementable, human-scale
applications.
Our ideas for the future are even more exciting. Studies have suggested
that there could
be a $10 billion market by the year 2000 for intranet applications, and we
at Netscape think we have a lot to offer in that market. We've
certainly been
selling many great intranet tools to date with our Netscape Navigator and
SuiteSpot
products. AppFoundry - along with Netscape
ONE, the open
network environment - builds on top of that. The desktop network-attached
device becomes more and more powerful because it's got the universal client
interface to these marvelously rich cross-company, cross-customer
technologies.
Warren Buffet says that business isn't like the Olympics - they don't give
you points for degree of difficulty. Why not make it easy? We all work so
hard at everything else. Getting information into the hands of people who
can use it to enhance their productivity and the business's competitive
edge shouldn't be one of the tough parts. At least not if you come knocking
on our door.
Jim Barksdale is
president and chief executive officer at Netscape
Communications. Prior to joining Netscape, Barksdale was chief executive of
AT&T Wireless Services following the merger of AT&T and McCaw Cellular
Communications, and chief operating officer for Federal Express, which
became the first service company to receive the Malcolm Baldridge National
Quality Award.