Very Computer

  Solaris v2.5, using Enterprise v2.01

  We have posted into every group possible, include Netscape's enterprise
support group.  We have gone all thru their online help which comes with
the server.  We have gone thru their tech notes and their FAQ till we are
almost blind.  We have used every possible word and combination of words
in their stupid search engine on their so-called Tech Support web page.  

  We have done everything possible which WE could do and which Netscape
provides for us under their non-profit/edu freebie (read no support or
docs at all), and this is just down right ridiculus.

  When someone or some thing provides something for free, does not mean
that they should also put a blindfold and*and bucket over your head at
the same time.

  NS provides no method to email about things their tech notes and their
FAQ and anything else does not appear to cover, instead they provide
this little pair of buttons which asks you about what they are providing
and if it is providing the info or not, when you click on the button that
is supposed to tell them that something is NOT providing info needed, it
merely says thanks for the response...  no email form about WHY the info
is lacking, no nothing...  so exactly HOW are they supposed to repair the
lacks if there is no way to inform them as to what the lack is, UNLESS
they really do not care at all about what the lack is! and have no desire
or intention to deal with any lack!!!

  This is pure and utter BULLSHIT!!!

  There is a massive difference between not providing support and not
providing PROPER DOCUMENTATION, a MASSIVE DIFFERENCE!!!!!!!!

  I am sick and tired of anyone who comes up with the lame assed
rationalization which SOME so-called authors utilize, that if they provide
something for free then no one has any right to complain about lack of
documentation or support...  pure and utter BS!

  We have posted time and time again, asking about several things, and
NONE of them have received answers, each and every single one of them
should at the very least have been provided in the online help in the
server, much less force people to keep restating the questions over and
over again with no other recourse for resolution.

QUESTION 1:  Where are the mime types icons set, certainly not in the
mime.types file as there is no icon=text.gif for textfile mime types (as
textfiles receive an icon, we see the text.gif icon file, but nothing on
where Enterprise is being told which mime type is supposed to get that
text.gif icon file, we used the icon=gif_filename to no avail in the
mime.types file), as we need to set some icons to be displayed when a
directory listing is accomplished.

APPARENT ANSWER 1:  Shhhhh, it's a secret.  or.  Shhhhh, we at Netscape
don't know and we don't want to either admit to it or deal with it.  or.  
You got something for free, you have nothing to complain about or any
right to ask about things we do not address in our online help.  or.  
You don't.  and/or.  Don't bother us!

QUESTION 2:  How does anyone obtain info that Netscape does not put in
it's FAQs, it's Tech Notes, etc., but which info should be readily
available and easy to locate.

APPARENT ANSWER 2:  You don't.  and/or.  Don't bother us!  and/or.  If
we don't provide you a method to tell us where our docs and FAQs and
Notes fail, then we don't have to deal with those failings, so we don't
and you can't!!!

QUESTION 3:  How does one move the whole server to another partition
(because the server's current partition is now too small) and have all of
the moved server's pathings updated to the new pathings?

APPARENT ANSWER 3:  You don't.  and/or.  Don't bother us!

Etc., Etc., Etc., Etc., Etc., Etc..................

  Makes us wish we had waited longer and chosen a different server...  
one with proper docs, and one which does not take umbrage at being
expected to provide methods to INFORM as to how available docs fail to
provide needed info, info that SHOULD already be there!!!

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You're already running a Real Operating System [tm].  Why not go all
the way and run Apache, too?  It'll cost you the same as Enterprise,
and *all* the answers you seek are available directly from the source.
(And the on-line support, informal though it is, is a hell of a lot
better).

In fact, the answers to the specific questions you asked are trivially
easy matters of setup in Apache.

BTW, trim that .sig.
--
 From the catapult of J.D. Baldwin  |+| "If anyone disagrees with anything I

 _|70|___:::)=}-  for PGP public    |+| retract it, but also to deny under
 \      /         key information.  |+| oath that I ever said it." --T. Lehrer
***~~~~-----------------------------------------------------------------------

Quote:> >  Solaris v2.5, using Enterprise v2.01
> [Tale of woe snipped.]

Quote:> You're already running a Real Operating System [tm].  Why not go all
> the way and run Apache, too?  It'll cost you the same as Enterprise,
> and *all* the answers you seek are available directly from the source.
> (And the on-line support, informal though it is, is a hell of a lot
> better).

> In fact, the answers to the specific questions you asked are trivially
> easy matters of setup in Apache.

Quote:>  BUT, does Apache support/provide file uploading via the enctype?  as that
>is one of a few main reasons why we had to go with NS, our site is a
>filesite, and we NEED file uploading.

regards,

Mark "no, I do not own stock in PHP/FI, I just like it..." Jeftovic

--
Mark Jeftovic (aka: Mark Jeff or Vic, Stunt Pope)
BOFH, Private World Communications www.privateworld.com

irc: L-bOMb motto: Keep `em Guessing

Quote:> If you went with apache, and compiled in PHP/FI as a module, you can
> have file uploading, plus a lot more...

> regards,

> Mark "no, I do not own stock in PHP/FI, I just like it..." Jeftovic

Thanks
        - Dan

Quote:> >  Solaris v2.5, using Enterprise v2.01
> [Tale of woe snipped.]
> You're already running a Real Operating System [tm].  Why not go all
> the way and run Apache, too?  It'll cost you the same as Enterprise,
> and *all* the answers you seek are available directly from the source.
> (And the on-line support, informal though it is, is a hell of a lot
> better).

> In fact, the answers to the specific questions you asked are trivially
> easy matters of setup in Apache.

But there is no question that Apache can handle this.  Before the
previous webmaster left, I saw him demonstrate this functionality,
which I'd never even heard of.  It was pretty cool.

I like NS's server product in an NT environment, but in the Unix world
there's simply no touching Apache.  Unless you or your management
irrationally reject all free software for all purposes (and such
creatures *do* exist), there's never any reason to run anything else.
(Well, OK, if you need LiveWire Pro or something like it on the
back end for DB connectivity, then *maybe* . . .)
--
 From the catapult of J.D. Baldwin  |+| "If anyone disagrees with anything I

 _|70|___:::)=}-  for PGP public    |+| retract it, but also to deny under
 \      /         key information.  |+| oath that I ever said it." --T. Lehrer
***~~~~-----------------------------------------------------------------------

Quote:> But there is no question that Apache can handle this.  Before the
> previous webmaster left, I saw him demonstrate this functionality,
> which I'd never even heard of.  It was pretty cool.
> I like NS's server product in an NT environment, but in the Unix world
> there's simply no touching Apache.  Unless you or your management
> irrationally reject all free software for all purposes (and such
> creatures *do* exist), there's never any reason to run anything else.
> (Well, OK, if you need LiveWire Pro or something like it on the
> back end for DB connectivity, then *maybe* . . .)

  Our decision was based on only a couple of factors, principal amoung them
was the file upload capability, a capability which for any filesite is of
paramount importance.

I agree with you about apache, i had been hearing lots of good thinks
about this, and i am actually downloading it to test.

You were talking about DB access.  Why would you need LivePro if you
could do direct DB access from your programmed CGI files using whatever
your Database provider are letting to use (What about informix and
(isqlperl or 4GL or anything more).

I think one of the most important reasons i would refuse to use Apache
was by its lack of security (i didn't get SSL neither S-HTTP support).

I will be glad to hear that i am wrong. ;)

Carlo.

PD. please emailme a copy of your responce and i you would make a CC to

Which DB is the user accessing?  We use "is" for sybase and it works
great, is available for free (in source-code) and is maintained.
--
Thomas Gagne
http://www.isect.com

Quote:> You were talking about DB access.  Why would you need LivePro if you
> could do direct DB access from your programmed CGI files using whatever
> your Database provider are letting to use (What about informix and
> (isqlperl or 4GL or anything more).

Quote:> I think one of the most important reasons i would refuse to use Apache
> was by its lack of security (i didn't get SSL neither S-HTTP support).

There is a version of Apache with SSL support available, with
commercial support.  http://www.c2.net is a good place to start.

--

onShore Inc.                 http://www.onshore.com/~craig
Development Team             p_priority=PFUN+(p_work/4)+(2*p_cash)

:   Solaris v2.5, using Enterprise v2.01

:   We have done everything possible which WE could do and which Netscape
: provides for us under their non-profit/edu freebie (read no support or
: docs at all), and this is just down right ridiculus.

:   When someone or some thing provides something for free, does not mean
: that they should also put a blindfold and*and bucket over your head at
: the same time.

Excuse me for coming in a few days after this started, and the jumping right
in, but BULLSHIT!

Netscape has incredibly good non-profit/edu  pricing if you want all the
docs for your server. The Enterprise server that you mention is only $255!
The most expensive single product on the list is $395, which is completely
fair when compared to their retail prices. You can get an entire SuiteSpot
for $1000, that's $4000 dollars off retail!

I really don't mean this to come off like a flame, but I honestly can't
even fathom the mindset that says not only should you get it for free, but
you should be treated exactly like the paying customers. Like others have
said, download Apache and the PHP/FI module if you want free. That's what
those of us that don't have the edu PRIVILEDGE have to do.

--
Ken Mugrage             Director of Operations

(714)680-4510           http://www.veryComputer.com/