That's the advice I'd give someone who expected that ordering via
the Netscape Web Page here would give them fastest service:
I placed an order via that Web page at 10:20 am EST on 24 May 1995.
I checked the box for overnight delivery via Airborne Express. Given
that Netscape is on the west coast of the USA, the order was
received by their computer at 7:20 am that day. I think it's
reasonable to expect that that is adequate time to ship that day
and that I'd get it the next day. However, it didn't come Thursday,
Friday, Tuesday (Monday Holiday), or Wednesday (today).
I finally called them on the phone (which is what I'd recommend you
do if you want this software) at 415/528-2555. What I was told
boggles my mind since it comes from people working for a company
that I would *think* would want to be the model of how great things
can work if you order via the Web. They told me this:
1. Although I placed the order early morning on Wednesday, 24 May,
the "Ordering Department" didn't receive the order until Friday,
2. Then the "Ordering Department" sent it to the "Shipping
Department" that received it on Tuesday, 30 May.
3. The "Shipping Department" apparently has some time to do
their thing as well since they told me it wasn't even in line to
be shipped until Wednesday (and I'm not convinced it would have gone
out today unless I called).
4. Assuming that they would have sent it Airborne Express, I
would have received this order *eight days* after it was made. As it
was, I told them it didn't matter how they shipped it now, so who
knows when I'll get it.
After it was all said and done, Melissa called me back and reminded
me that it says they have a two week processing period for orders and
that it says that on the page. I checked and here is what it says:
| This form is designed for use by customers in the United
| States and Canada who wish to order by credit card.
| International customers should contact us by phone or fax
| (see the numbers below). Please note, there is currently a
| two-week lead time for processing orders.
Now my read of this is that there is a two week lead time for
processing International orders. I suppose someone could say that
I need to learn to read better. However, advertising overnight
delivery on a two-week delay factor is rather stupid IMHO.
I know that if I call L.L.Bean and order some of their products,
they will ship them THAT DAY or tell me they cannot and when they
will be shipped, but in most cases, I get my stuff the next day if
I ask for overnight delivery. It's just a matter of dedication to
customer service, which obiously Netscape lacks.