Very Computer

> I would like to join my colleague on the matter of poor Sun
> service; we are beginning to wonder what is going on there.
> I received the email below which we found somewhat shocking.

> > Hello,

> > I would like to join my colleague on the matter of poor Sun
> > service; we are beginning to wonder what is going on there.
> > I received the email below which we found somewhat shocking.

> And after seeing the series of posts from you here, I find your
> incompetence somewhat shocking. As has been pointed out here before,
> the library you complained about is a SunOS 4 library. Can you not
> even manage to install a version for the OS you're running?

> > At the risk of sounding politically incorrect, this is not
> > a carpet bazaar in Khartoum, Ahmed - we are trying to get a
> [...]
> > seem to hire bright Asian people, but I have noticed some
> > of them have a poor command of English (both written and
> > spoken) and certainly little business sense. (Apologies to
> > Gupta et al for the political incorrectness, but I think
> > Sun is looking for more bang for the buck.)

> There's a rather large difference between sounding
> "politically incorrect" and sounding like a bigot.

> Guess how you ended up sounding, carpet-boy.

> Having read the message you attached, I find very little wrong with
> it. As far as I can tell, the problem is in fact with how you
> installed the product. Perhaps it is a little terse, and one word
> seems to have been omitted, but that is hardly an excuse for a rant
> about what poor English skills you think foreigners have.

> Here's a piece of advice for _you_: If you'd like to sound more
> professional, it might help to drop the racist comments. I'm frankly
> very surprised to see such garbage coming from someone who claims to
> be a professional consultant and lectures others about politeness and
> business sense. Attitudes such as yours have no place outside of a
> Klan meeting; please do not bring them to what is intended to be a
> professional forum.

> Additionally, the phrase "sux big*s" is hardly a professional
> one. The irony of you attempting to criticize Sun for being
> unprofessional after such comments is remarkably amusing.

> > I personally believe that Sun's major weakness is their
> > closed system, and the one 'open' product they have - java-
> > is about the only thing keeping them afloat. Sun also

> I fail to see how this has any bearing on your inability to correctly
> install software. I suspect we'd hear exactly the same whining and
> complaining from you no matter what Sun's policies were.

> > Bearing the above points in mind, as a consultant I would urge
> > major corporates to think twice before implementing Sun products
> > in a corporate environment.  In addition, due to Sun's over-
> > priced training (and products)  major corporates may
> > find it more difficult to locate qualified staff to operate
> > and maintain these systems...

> You have so far shown absolutely no evidence that even remotely serves
> to show a serious problem with Sun or their products. Perhaps you did
> get a bad service representive; this will happen occasionally no
> matter which vendor you choose.

> I encourage you to try switching to NT and seeing how long it takes
> Microsoft's tech support to bother answering your call.

> As far as training goes, I would suggest that no amount of training
> could overcome the basic problems you are having, except perhaps for a
> good charm school to attempt to introduce you to basic civility and
> politeness.

> --nat

> --
> nat lanza         "companions to our demons, we will dance and they will play"