Hi - currently have cable modem service with Charter. Service has
gotten really bad recently - very intermittent. I called them up to
complain, but they said there was nothing wrong. I'm trying to get
armed with more information so that I can specifically point out what
the problem is. I'm not all that familiar with unix networking, so
you'll have to bear with me.
I have a router running redhat, and some machines with static IP's
connected to it. Starting at the router level, I did a traceroute to
www.yahoo.com (the first address is NOT the router):
traceroute to www.yahoo.akadns.net (18.104.22.168), 30 hops max, 40
1 10.224.128.1 (10.224.128.1) 857.831 ms 2032.123 ms 2711.911 ms
2 24-205-1-81.oc-stc.charterpipeline.net (22.214.171.124) 775.564 ms
9.070 ms 17.526 ms
3 24-205-0-129.oc-stc.charterpipeline.net (126.96.36.199) 14.817 ms
13.828 ms 15.185 ms
4 24-205-0-26.oc-stc.charterpipeline.net (188.8.131.52) 14.608 ms
13.989 ms 11.695 ms
5 24-205-0-1.oc-stc.charterpipeline.net (184.108.40.206) 16.590 ms
12.787 ms 12.921 ms
Now - I did a ping -f on 10.224.128.1 and got 100% packet loss, and
the same on 220.127.116.11 and got about a 50% packet loss. Why is the
first address giving that much packet loss? I suspect that the packet
loss at this level is what is causing me so much grief.
Also - as a side question, when I ping my router , I get 100% packet
loss. Why is that?
Also - any recommendations as to what other diagnoses or info I should
give the cable modem guys?
Thanks for any help.