I am working to develop a decent tape backup setup for a couple of
Linux servers here. One of my basic needs is that it be possible for
a relative novice to handle changing the tapes. Since I'm the only
ultra-computer savvy person around here, I have to rely on being able
to train secretaries to do the tape changes.
I am currently using NovaNET by NovaStor (which is the exact same
program as TapeWare).
It works OK with my current setup except for the following problems:
1. When using a backup schedule, if the tape is not changed in time
(which is a common ocurrence when doing the weekly backups since it
requires multiple tapes), an alert is generated which prompts for the
tape to be inserted before the job can continue. This is fine, except
that sometimes (not all the time) there is a BUG in the program which
causes the tape name to be left off the prompt. So it just says
something like "Please insert tape in drive" (note the double space
between "tape" and "in" where the tape name is supposed to be. This
is clearly a bug but their support people give me the run-around every
time, and basically say it's my fault for not changing the tape in
time.
2. I would like the ability to have tape events and backup events
(like instructions to change tapes) be e-mailed somewhere, so that the
operator(s) can be notified when it's time to change the tape.
I've been trying out this product called Storix. It seems very
comprehensive and functional, but I just can't imagine being able to
train a secretary-type to use it, and I'm afraid that it is going to
take me a long time to get it all tweaked to work exactly the way I
want it to.
Are there any more user-friendly programs along the lines of NovaNET
that actually work properly?