Quote:> It's been my experience that the vast majority of software companies
> won't even acknowledge specific bugs, let alone work with you to
> eliminate them. WordPerfect Corp is the notable exception, but I'm sure
> that will change now that they've been gobbled up by Novell.
WordPerfect as an entity appears to have remained pretty much intact after
the Novell takeover, so I wouldn't expect much to change. the takeover in
that case looks more like a strategic alliance with monetary backing.
Quote:> Have you tried writing to Phillipe, and asking him what's going on?
> Couldn't hurt...
This will almost certainly not get through the front door. CEOs of
international companies are busy people, and a few thousand developers
sending mail asking about a bug in one of their many projects just
doesn't rate the full time attention it would cost the CEO.
If you want to find out about a specific bug, you should call customer
service. They should be able to give you some sort of answer. If the
person at the other end of the line refuses, ask to speak to their
supervisor. If that person refuses, ask to speak to their supervisor.
If you get to the supervisor's supervisor, the chances are that you'll
get some sort of response.
One thing when asking to speak to the supervisor - don't do it in such
a way that the person at the other end thinks you're trying to get
them in trouble, or you'll earn yourself a reputation as a troublemaker,
and will probably find that going up the chain of command becomes less
and less helpful rather than more and more. Just say something along the
lines of "This problem is critical to our business, may I speak to your
supervisor to see if they can offer further assistance."
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My opinions are my own. Do you really think anybody else would want them?
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