HELP DESK II SUPPORT ANALYST,Milwaukee,WI

HELP DESK II SUPPORT ANALYST,Milwaukee,WI

Post by Omni Resources, Inc » Fri, 27 Oct 2000 23:39:17



Job Title: HELP DESK II SUPPORT ANALYST
Company:   Omni Resources, Inc.
Location:  Milwaukee, WI 53005

Company Description:
Omni Resources offers Information Technology Consulting with a
difference. Omni Resources, incorporated in 1984, has been dedicated to
providing the highest quality Information Technology Consulting services to
the Midwest. As a result of this dedication, we have become the largest
Wisconsin based Information Technology Consulting Firm.  Offices in
Chicago, Milwaukee, Madison, Green Bay, and Minneapolis employ over
450 IT consultants. Bright people are the key to our future.  This value is
demonstrated by an attractive salary and generous benefits, including
tuition reimbur*t, relocation assistance, 401(k) with a 50% employer
match, training programs, and much more.....  
Position Description:
One candidate will be responsible to provide level 2 call       resolution and
application support for proprietary business application software, and the
second candidate will provide application support for third party software.
Experience Required:
Must be able to document solutions and populate client's knowledge
database to provide knowledge transfer. At least 1 yr of experience is
needed.

RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and  paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://www.veryComputer.com/

 
 
 

1. HELP DESK - TIER 1,Milwaukee,WI

Job Title: HELP DESK - TIER 1
Company:   Omni Resources, Inc.
Location:  Milwaukee, WI 53005

Company Description:
Omni Resources offers Information Technology Consulting with a
difference. Omni Resources, incorporated in 1984, has been dedicated to
providing the highest quality Information Technology Consulting services to
the Midwest. As a result of this dedication, we have become the largest
Wisconsin based Information Technology Consulting Firm.  Offices in
Chicago, Milwaukee, Madison, Green Bay, and Minneapolis employ over
450 IT consultants. Bright people are the key to our future.  This value is
demonstrated by an attractive salary and generous benefits, including
tuition reimbursement, relocation assistance, 401(k) with a 50% employer
match, training programs, and much more.....  
Position Description:
Right to hire option is requested. Candidate will act as 1st point of contact
for customer troubles/requests. Will resolve most
software/hardware/modem/conectivity problems or refer to appropriate tier 2  
resource. Handles tier1 on a 7x24  rotational basis. Creates/resets
passwords. Monitors open probles/escaletes when necessary. Creates Id's
for Windows NT and LOTUS NOTES. Creates monthly reports for
management. Refers secutiy problems to  Security Team. Editor/contributor
to Bimonthly "hints" newsletter.
Experience Required:
Requires: 2 yr. CS/Technical Degree or equivalent experience, Strong
customer service skills, Solid understanding of PC/data network/client server
technologies, Excellent trouble handling and analytic skills, Work well in a
fast pace/time sensitive environment, Good organizational skills.
Ability to prioritize tasks.

RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and  paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://www.irecruiter.com/job/id?Omni-r3983-109

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