1. IBM - Please take notice regarding documentation
I had to think long and hard about this post. I don't like posting such
things. I don't like to complain, particularly about IBM because they
catch considerable unwarranted flaming.
However, I can't remain silent on the issue with respect to ALL the
things IBM has done recently regarding documentation. For the record,
I'm a seasoned IBM midrange professional (over 20 years) and have many
years of progressive technical support experience. As such, I think I
speak with some level of understanding when it comes to documentation.
I simply ask those at IBM - Is your goal to prevent us from having any
AS/400 information? If so, congratulations, you're on the right track.
You've done a fine job of either hiding information or restricting
access to it. Hats off to you.
Now, all snideness aside, let's look at this rationally.
The InfoCenter stuff may be new, but it's not modern (I said the same
thing once at a late-in-their-careers Rolling Stones concert when he
announced a new song). For starters, it took me forever to even find the
portal to it. I kept wondering where V4R4 docs were, and one day I
accidentally stumbled across InfoCenter. Great I found it. Well, not so
great, I can't find anything in it. What a pain. And if you ever do find
what you need, you don't have the functionality you once had. Give us
back the ability to find things, search things, and even print them if
we so desire. What were you folks thinking when you came up with this
InfoCenter thing, anyhow?
IBM giveth, IBM taketh away. That's not very good policy as far as I'm
concerned. Especially given that this is documentation. Why on Earth are
you folks taking this away from the public? Does IBM simply not care
about those in the trenches that are trying to develop applications for
their hardware so that it will sell? It is incredible to me that IBM no
longer sees fit to share this little bit of information. Is this some
marketer's idea of a way of increasing Support Line revenue?
Now, if these were attempts at improving things for us, then I thank you
for your consideration. However, I add that you failed in your attempt
and should expedite the process of rectifying your mistakes.
I'll close by offering my apologies for the harsh nature and criticism
in my words. I think it is important for IBM to understand the
importance of documentation and given what's happened to the on-line
stuff, the CD stuff, the Knowledge Base stuff, the InfoSeeker stuff,...
well, suffice it to say that customers and users around the world are
now suffering for it. Hopefully, IBM will fix their problem before they,
too, suffer from it and lose ground with AS/400 sales.
Editor, The RPG Source at http://www.news400.com/TheRPGSource
Technical Editor, NEWS/400 at http://www.news400.com
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