Hi. I tried to install an external CD-RW drive (hp cd-writer 8200 series) on
my Windows 2000 system. After the reboot, the new drive doesn't work, and
now my DVD drive (NEC DV-5700A) doesn't work either.
I went into the device manager and there was an exclamation point on both
drives. The error message for each drive was the same: "This device is not
working properly because Windows cannot load the drivers required for this
device. (Code 31)"
I walked through the troubleshooter, uninstalled both drives, rebooted 25 or
30 times (or so it seemed), and I still can't get either drive to work.
Any ideas? I am stuck and I need to get at least one drive to work for
Thanks for any help in advance!