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ACD reporting software

ACD reporting software

Post by Telecom11 » Wed, 25 Apr 2001 20:27:55



We have a small (5 agent) ACD on our Option 11c. I have been providing our
Call Center supervisor the standard reports from the switch, but she is
disappointed by the standard reports.  Is there a third-party applicatioin
that parses out the standard reports to make more readable, etc.

Curtis

 
 
 
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ACD reporting software

Post by GHTROU » Wed, 25 Apr 2001 20:33:56




> We have a small (5 agent) ACD on our Option 11c. I have been providing our
> Call Center supervisor the standard reports from the switch, but she is
> disappointed by the standard reports.  Is there a third-party applicatioin
> that parses out the standard reports to make more readable, etc.

> Curtis


We use http://www.alve.com/

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http://www.GHTROUT.com/
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1. ACD reporting software

I have an Option 11 with ACD packages A,B,C.  I am looking for something
similar to Meridian MAX and MTE without having to spend 35k.  I have
been talking to Telecorp about their products.  Does anybody have
experience with Telecorp's ACD software for reporting and monitoring.
In the mean time, I am capturing the 1/2 hourly acd data to disk for
quick review.  I remember seeing a posting several months back from
someone who had build a database or spread sheet to extract the acd data
to do be able to make reports.  Any idea on where to get this?
Thanks

Tom

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