Basic ACD Set-up

Basic ACD Set-up

Post by Edward Walke » Thu, 09 Sep 1999 04:00:00



Hi,
 I am setting up a basic ACD for a 51C ( 6 users). In other switches I
maintain the acd users can log in by pressing their "in call" key twice and
no agent ID is required. How do you set this up?

 Thanks ,
 ~ Nortech

 
 
 

Basic ACD Set-up

Post by Colin Longma » Thu, 09 Sep 1999 04:00:00


In the programming for the ACD Q, set ALOG to YES.

--
Colin Longman


Quote:> Hi,
>  I am setting up a basic ACD for a 51C ( 6 users). In other switches I
> maintain the acd users can log in by pressing their "in call" key twice
and
> no agent ID is required. How do you set this up?

>  Thanks ,
>  ~ Nortech


 
 
 

Basic ACD Set-up

Post by Nortec » Thu, 09 Sep 1999 04:00:00


Thanks......

> In the programming for the ACD Q, set ALOG to YES.

> --
> Colin Longman


 
 
 

1. Ascend Pipeline 75 Basic Set-up for real Beginners Web Page

Hi, folks.  I recently purchased and set up an Ascend Pipeline 75 at my home..
I found the basic set-up a tough task, so I made a Web page for people like me
who know little about routers.. I would like to make it easier for the next guy
like me..

Will some of you folks drop by there and check it out, then drop me an E-mail
with comments and/or suggestions??

Many in this NG helped me a great deal..

http://www.geocities.com/SiliconValley/Horizon/9642/

--

--John

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