by Here is how it is built as of this moment. The office wants the caller, when all agents are
busy, to hear the first ran, the second ran, then interflow to extension 1456 and after two rings
go to voice mail. 1456 is built as a 2616 on TN 40-0-5-16. This is a data TN so that the non-existant
phone will never disable. (following the ACD programming is this phone) Currently, with these settings
if all agents are busy the caller gets a ring no answer. If 1456 is called directly then the call goes to
voice mail. Please help me.
TYPE ACD
CUST 0
ACDN 3007
MWC NO
DSAC NO
MAXP 100
SDNB YES
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 15
FRT 18
SRRT 11
SRT 30
NRRT
FROA NO
NCFW 4444
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 3
CWLW 5
BYTH 0
OVTH 0
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN 1456
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML NO
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
DES MARPTN
TN 040 0 05 16
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4444
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 1234
CLS CTD FBD WTD LPR MTD FNA HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD DTA DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDD
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTA ASCD
CPFA CPTA ABDA CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC
TOV 0 MINS
DTAO MPDA
RCO 2
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 1456 0 MARP
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
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Posted from info.census.gov [148.129.129.10]
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